Refund policy

All products are made to order with your artwork. Because they cannot be resold, we do not accept returns or exchanges except for printing or quality defects as described below.

Before production
We send a digital mockup for every order. Production starts only after we receive full payment and your written approval of the mockup. Approved orders cannot be canceled or changed.

Defective or damaged items
If any items arrive with a print defect or damage:

• Contact us at info@promomoworks.com within 7 days of delivery.
• Include clear photos or video of each affected item.
• Items that have been worn, washed, or used are not eligible.

We review each claim. For approved claims, we will send replacement items or issue a partial refund based on the share of affected items. For example, if 10 of 500 items are defective, the refund is 10/500 of the order total.

We may ask you to return the affected items to us before a claim is processed. Return shipping is at the customer's expense. We reserve the right to decline claims that do not meet this policy.

Not considered defects

• Minor color differences between the digital mockup and the finished product
• Minor variations in imprint size or placement
• Natural variations in materials
• Errors in artwork or text that you approved

Samples
Sample orders are final and cannot be returned or refunded.